Sprinklr, a U.S. agency providing a buyer expertise administration platform to international manufacturers, has laid off about 3% of its workforce — round 116 folks — to realign its buyer operations workforce, the corporate confirmed to TechCrunch in a press release. The brand new job cuts come over a yr after the corporate lower about 4% of its headcount in February final yr.
The New York-headquartered firm, which counts Microsoft, Samsung, P&G and over 60% of the Fortune 100 firms globally as clients, began notifying affected workers in markets together with the U.S. and India about its choice on Thursday, TechCrunch solely realized and confirmed with the corporate by way of an electronic mail.
“Sprinklr made the strategic enterprise choice to realign our headcount throughout our buyer operations group,” an organization spokesperson mentioned. “Whereas these choices are onerous to make, they replicate the commitments we’ve outlined to restructure our enterprise to speed up our go-to-market efficiencies and higher serve clients.”
The spokesperson confirmed that the job cuts didn’t have an effect on C-level roles.
Sprinklr didn’t disclose the precise variety of workers being laid off. In response to its latest 10K submitting (PDF), the corporate had 3,869 workers worldwide as of January 31. Of the overall workforce, Sprinklr had 2,276 workers in India, 787 within the U.S. and three,082 internationally.
“The restructuring shall be completed in accordance with native and nation legal guidelines. This tough, however essential, motion ensures we’re aligned to our prioritized progress areas whereas supporting clients the place they reside and function,” the spokesperson acknowledged.
In March, Sprinklr reported a 17% year-on-year enhance in its quarterly income for This fall to $194.2 million from $165.3 million a yr in the past. The corporate additionally garnered GAAP working revenue of $18.5 million in comparison with an working lack of $1.8 million a yr in the past.
“Whereas we’ll proceed to rent in prioritized areas to assist our progress, scale, and long-term success, our first precedence is to assist workers with the best care and respect, present appreciation for his or her contributions to Sprinklr, and to help them of their transition. We are going to then proceed our concentrate on strengthening our basis, fostering innovation and enhancing our execution to drive worth for our clients and shareholders,” the spokesperson mentioned.
On Friday, Sprinklr was buying and selling at $12.10 per share with a market cap of $3.30 billion.
