Passengers of Singapore Airways flight SQ321 from London to Singapore, which made an emergency touchdown in Bangkok, greet relations upon arrival at Changi Airport in Singapore on Could 22, 2024.
Roslan Rahman | Afp | Getty Photos
Singapore Airways has provided compensation to passengers of the ill-fated flight SQ321, which was hit by excessive turbulence that resulted within the demise of 1 passenger and several other accidents.
In a press release on its official Fb web page on Tuesday, SIA confirmed it despatched out the presents of compensation on Monday to these affected by the flight on Could 21.
“For passengers who sustained minor accidents from the incident, now we have provided US$10,000 in compensation. For individuals who sustained extra critical accidents from the incident, now we have invited them to debate a compensation supply,” the corporate stated.
Those that sustained critical accidents requiring long-term medical care had been provided an advance fee of $25,000 in the event that they requested monetary help, the airline stated including: “This shall be a part of the ultimate compensation that these passengers will obtain.”
The Singapore-bound flight left London on Could 20. About 10 hours after takeoff, the Boeing 777-300ER plane skilled excessive turbulence after falling into an air pocket over Thai airspace.
In line with investigators, the aircraft plunged 54 meters (178 toes) in lower than 5 seconds, inflicting accidents amongst the 211 passengers and 18 crew members on board.
The flight was pressured to make an emergency touchdown in Bangkok the place a 73-year-old British nationwide was confirmed useless as a result of a suspected coronary heart assault. One other 104 passengers had been injured, a press officer for Bangkok’s Samitivej Srinakarin Hospital advised the Related Press in Could.
SIA confirmed final week that 20 passengers who had been on board the flight had been nonetheless receiving medical care in hospitals in Bangkok. The airline stated it was masking the medical bills of injured passengers and crew and had organized for his or her relations and family members to fly to Bangkok when requested.
All passengers on the Could 20 flight will obtain a full refund, together with those that weren’t injured, the Singapore’s flagship service stated Tuesday.
Along with the delay compensation they are going to obtain in accordance with the related European Union or United Kingdom rules, all these on board the flight had been additionally given 1,000 Singapore {dollars}, or $740, every to satisfy their quick bills once they departed from Bangkok, the airline stated.
Following the incident, Singapore Airways stated it had adopted a extra cautious seat belt coverage and would not run sizzling drink and meal companies on flights whereas the seat belt indicators are switched on.
Extreme accidents from flight turbulence are thought-about uncommon despite the fact that turbulence-related accidents are the most typical sort skilled by business airways, in keeping with the U.S. Nationwide Transportation Security Board.
SIA stated in Could it has been absolutely cooperating with an investigation into the incident by the Singapore Transport Security Investigation Bureau and different related authorities.
