Introducing REALM™: Posh Expands Main AI Platform with LLM-Native Reasoning Engine

Posh AI at present introduced REALM™, the trade’s most superior AI reasoning engine, purpose-built to raise buyer and worker experiences within the banking sector. By combining the facility of LLMs with Posh’s proprietary AI, REALM™ units a brand new benchmark for clever, safe, and pure interactions constructed particularly for monetary establishments.

BOSTON — Posh AI, a pioneering supplier of superior conversational AI options for the banking trade, at present introduced a major development in its market-leading AI platform with the introduction of REALM™ (Reasoning Engine leveraging AI & Language Models). Every software serves a particular objective, however they’re designed to be interoperable, making it simple for customers to work throughout them seamlessly.

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With years of confirmed management in Monetary Companies AI, Posh has solidified its place as the popular answer for monetary establishments searching for cutting-edge AI know-how to energy clever digital assistants that improve buyer and worker experiences. With the launch of REALM™, Posh continues to boost its suite of AI merchandise, which span voice, digital, and knowledge-based interactions, whereas making certain compliance and safety for the extremely regulated banking trade.

What’s REALM™? Posh’s proprietary reasoning engine that orchestrates a number of AI fashions, together with main LLMs, to allow extra clever evaluation and decision-making throughout Posh’s merchandise, equivalent to (however not restricted to):

Customized Responses: Posh’s AI assistants supply LLM-tailored responses for a extra personalised interplay, with the choice to “follow the script” in situations the place a deterministic response is most well-liked
Enhanced Understanding & Disambiguation: Posh’s AI assistants can extra precisely interpret the foundation intention(s) and sentiment(s) behind a consumer’s inquiry, and routinely request clarification from the consumer when wanted
Semantic Data Search: Superior retrieval methods that present concise and related info from data sources, like internet pages and paperwork
Compliance and Safety: Constructed-in guardrails and controls that meet the stringent regulatory necessities of the banking sector, making certain AI operations are totally compliant and auditable

“We’re excited to announce Posh’s newest development within the conversational AI realm, pun meant!” stated Karan Kashyap, Co-Founder & CEO of Posh. “REALM™ is our underlying engine that powers clever reasoning throughout all our AI choices. It combines LLMs’ reasoning skills with Posh’s proprietary, domain-focused AI fashions, giving us the pliability to innovate and scale whereas sustaining the guardrails obligatory for regulated industries like banking. REALM™ finally permits extra pleasant conversational experiences and useful banking moments.”

A Shared Basis Spanning Posh’s Merchandise: Posh’s platform, powered by REALM™, provides a basis of shared companies that drive superior capabilities throughout its suite of merchandise. Whether or not enhancing customer support or streamlining worker operations, monetary establishments can depend on Posh to ship:

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Unified Data: A centralized data administration system seamlessly integrates your web site, paperwork, data bases, and different advert hoc data sources to energy AI Assistants, making certain constant, information-rich experiences throughout all channels whereas streamlining deployment and ongoing administration
AI-Powered Insights: Analyze complete bot efficiency metrics, offering actionable insights to optimize effectivity, tackle protection gaps, and counsel enhancements that improve the general buyer expertise throughout all interplay factors
No-Code Configuration: A user-friendly admin interface empowers groups to create pure, personalised interactions effortlessly, with AI-driven writing help and customizable workflows. Groups can design escalation and routing guidelines, outline next-best actions, and join on to their web site or data base, enabling assistants to offer up-to-date, personalised responses with out guide content material creation—decreasing the time wanted for tailor-made interactions by as much as 50%.
Seamless Integrations: Posh supplies seamless integrations with current banking and telephony techniques, confirmed throughout over 100+ monetary establishments and 200+ lively product deployments. Our in-house experience and strong API capabilities guarantee speedy deployment and dependable, scalable efficiency.
Safety and Controls: Posh’s multi-layered safety, together with encryption and MFA, ensures knowledge security, transparency, and strong safety at each step, enabling monetary establishments to regulate generative AI options with enterprise guidelines, audit logs, and customizable permissions

For extra details about REALM™ and Posh’s market-leading AI platform, go to posh.ai/platform.

About Posh

Posh AI is dedicated to democratizing entry to banking and accelerating the accountable adoption of AI for monetary establishments, remodeling how they serve their communities and staff. Powered by our proprietary platform, Posh AI assistants empower frontline workers and remodel buyer interactions. Function-built for monetary companies, Posh’s AI spans voice, digital, and data channels, providing conversational customer support, 24/7 self-service, and elevated worker effectivity. Supported by prime AI and monetary establishment specialists, Posh’s options considerably improve buyer and worker experiences. Study extra about Posh at www.posh.ai and comply with Posh on Linkedin.