Facepalm: Some Samsung cellphone homeowners are flaming mad over a nasty patch. The Korean tech big just lately issued an replace that has bricked a number of fashions. Complaints started hitting the social media websites and boards shortly after the replace went reside.
On Wednesday, Samsung pushed an replace that broke a number of older mannequin Galaxy gadgets, together with many within the Galaxy S10 sequence, Galaxy Be aware 10 sequence, Galaxy M51, and Galaxy A90. It seems to be a virtually world downside, with confirmed instances in Korea, the US, Singapore, Australia, Belgium, France, Indonesia, the Philippines, and Germany.
Reddit customers report that the defective replace put their telephones right into a steady boot loop. A tough reset has no impact, with the cycle resuming when the cellphone powers again on. The truth is, all makes an attempt to interrupt the loop have failed except for performing a manufacturing facility reset. Whereas some customers are okay with this, others lament not having a present backup.
“I simply actually really need my images,” wrote one Redditor, illustrating the significance of frequently backing up your information.
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Whereas some customers in South Korea have reported {that a} go to to a restore store mounted the issue with out wiping their information, clients within the US have hit a brick wall with buyer help – no pun meant.
“I talked to Samsung Care US on their Twitter, they usually mentioned they’re engaged on a repair however don’t have any ETA,” mentioned one Reddit person. “Once I talked about that Samsung Korea is ready to present a repair, they mentioned they cannot touch upon what different areas are doing.”
Not commenting on different areas’ actions is okay and good, however that wasn’t the shopper’s level. He wasn’t asking for remark. It was a suggestion for the US help crew to achieve out to its Korean counterpart and learn the way it resolved the issue.
Samsung has reportedly mounted the software program flaw and re-issued the replace. Nonetheless, that does not do a lot good for individuals who cannot restart their telephones. The one repair for now could be to do a manufacturing facility reset, restore a backup (if in case you have one), after which obtain the patched replace.
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After all, Samsung’s PR machine is making an attempt to downplay the problem, telling Ars Technica that it’s conscious of the issue whereas not failing to say that it solely impacts “a restricted quantity” of gadgets.
“We’re conscious {that a} restricted variety of Galaxy smartphones working on Android 12 are rebooting constantly throughout an replace to the newest model of the SmartThings app.”
The spokesperson’s assertion additionally signifies that the problem isn’t with Android core. An replace to the SmartThings app induced the failure. SmartThings is a proprietary software program developed in-house to manage different Samsung home equipment, reminiscent of TVs. The app comes pre-installed on most Galaxy gadgets, so even customers who’ve by no means used it can nonetheless expertise the bug.
This admission made some query whether or not they need to ever belief Samsung updates once more and even hassle shelling out $1,000+ for a flagship cellphone.
“[Seven] years of updates appears much less essential as I preserve studying tales like this,” Redditor Bassexpander wrote. “My subsequent cellphone will doubtless be a 1 year-old used midranger. Why would I pour tons of cash right into a flagship that they casually brick or has an uncovered {hardware} failure in 3 to 4 years?”
Certainly, this bug solely impacts older gadgets working Andriod 12. In case you are on Android 13 or later, you’re most likely secure – at the least till the following device-breaking bug rolls out in a couple of years.
Picture credit score: Petras Gagilas
