Affected person communications agency Artera has expanded its help for federally certified well being facilities (FQHCs), together with Bedford-Stuyvesant Household Well being Middle in Brooklyn and Moses Lake Neighborhood Well being Middle in Washington.
The expanded help means these FQHCs can now faucet into Artera’s affected person communications platform.
That platform, tailor-made for FQHCs, helps greater than 109 languages, provides automation, and leverages EHR knowledge for efficient group outreach. It allows sufferers to contact their healthcare suppliers by their most popular channels, together with textual content.
The providing intelligently routes messages to the suitable division, serving to facilitate communication for appointments, drugs, billing, directions and lab outcomes.
The intention is to boost entry to care, scale back no-shows, and supply fast info whereas easing the burden on scientific workers.
A call-to-text characteristic switches callers to textual content messaging, serving to to handle name quantity and reduce deserted calls. Customizable dialog templates automate frequent affected person communication workflows, resembling affected person satisfaction surveys and no-show follow-ups.
The platform additionally provides an accessible digital affected person engagement resolution by SMS/texting, a characteristic requiring no app obtain, web entry or password. A group outreach characteristic permits organizations to schedule take care of sufferers but to be within the EHR.
“Our work with the FQHC group helps help well being fairness as affected person communication is a key part of affected person entry,” Guillaume de Zwirek, CEO and founding father of Artera, advised MobiHealthNews through e mail.
“Affected person communication is rather more than sending a textual content to get sufferers to point out as much as their appointments.”
He defined frictionless communication creates a direct line to healthcare groups, on a sufferers’ phrases, of their most popular language and for the entire spectrum of their well being.
“This entry has helped our suppliers ship coats, organize transportation, and even help victims of home violence,” de Zwirek stated. “We’ve immense pleasure in our 9+ years of dedication to serving FQHCs nationwide.”
THE LARGER TREND
In 2023, Artera partnered with Hyro to launch Artera Care Help, an AI-powered digital assistant for healthcare suppliers’ web sites.
It supplied safe, multilingual messaging through e mail, textual content, cellphone, or chat and featured conversational AI for automated affected person interactions, real-time analytics and a GPT-powered assistant for answering frequent affected person questions.
